The online store that takes advantage of the domain name kosmimatamoisidis.gr and is fully presented at the email address https://www.kosmimatamoisidis.gr or kosmimatamoisidis.gr (in addition, hereinafter referred to as a business or company) is the online store for the promotion and sale of products via the Internet managed by the company based in Thessaloniki and at 50 Venizelou Street with the distinctive title Moisidis Jewellery, welcomes you to the online store www.kosmimatamoisidis.gr.
Name: MOISIDIS GEO. NIKOLAOS
NO. GEMI: 041811906000
TH.T.M.: 079420711
Competent Tax Office: D’ THESSALONIKI
Address: Venizelou 50, Thessaloniki 54631
Phone : +30 2310 222757
E-mail: info@kosmimatamoisidis.gr
Acceptance of terms of use.
Please, before any use of the website www.kosmimatamoisidis.gr consult these terms and conditions of use and make sure that you understand them and that you fully agree with them without exception without exception.
The company reserves the right to freely modify the terms of transactions from the online store, whenever it deems it necessary, and undertakes the obligation to update the relevant pages and provide them available to consumers through the website of the e-shop.
Product Description
Our obligation and main care is that the information given on www.kosmimatamoisidis.gr website regarding the quality, quantity, main characteristics and prices of the products is absolutely accurate.
However, on your computer screen some products may appear slightly different in size, color and texture compared to reality.
The company is committed to the accuracy and completeness of the information listed in the online store, regarding the information, availability and prices of its products. The company is not responsible for errors due to inadvertent errors during the entry of electronic data in the system, as well as for any errors that refer to the possible availability of its products. In case one of the products is reportedly available, while it is not, the company is obliged to inform the user and not proceed with the relevant sale. In any case, the company does not guarantee the availability of products.
Furthermore, with regard to the technical information and characteristics of the products, the company is not responsible for any inaccuracy thereof, which is due to an error of the company producing them. In particular, the company is not responsible for defective products and / or untrue data concerning the goods of its suppliers and contained in its Website. The responsibility lies solely with the suppliers of the company.
In any case, the company can change the data of the electronic system, regarding the availability and prices of the products, without notice.
Claims for damages due to civil liability against the company, which relate to material or moral damage caused by the use or non-use of the information referred to and / or the use of inaccurate and incomplete information, are generally excluded, provided that there is no relevant obligation by law to cover civil liability. The company expressly reserves the right to modify, complete or delete parts of the individual pages or all of them, or to temporarily or permanently discontinue the publication without notice.
Product prices
The prices listed in the relevant catalogues next to each product include VAT.
These prices relate to the quantities available, while the www.kosmimatamoisidis.gr reserves the right to modify the description and prices of its products without prior notice, but undertakes during the fulfillment of your order to send the products you ordered with the characteristics and prices posted on its website at the time of ordering.
- Prohibitions of use.
It is strictly forbidden for any user to use the e-shop for purposes other than the electronic purchase of the company’s products. In particular, the use of the e-shop by any user for sending, publishing, or transmitting any content that is illegal for any reason, whether it offends confidentiality or personal data, or causes an insult to morals, or for which users do not have the right to transmit according to the law, or content that violates any patent, is prohibited. trademark, trade secret, copyright or other proprietary rights of third parties, or contains viruses.
Payment methods
- By Credit/Debit Card:
Every purchase from the website of the www.kosmimatamoisidis.gr is made at the choice of the buyer with the possibility of payment through credit, debit and prepaid cards of Visa, Mastercard, Maestro, American Express, Diners, Discover
Transactions are carried out electronically securely, in real time, between the Buyer and the owner of the card with Alpha Bank which processes the transaction on its behalf. www.kosmimatamoisidis.gr
In this process, the www.kosmimatamoisidis.gr has no involvement and the sensitive details of your credit /debit card are not stored in its system.
In the event that the buyer who makes the transaction is not the same person as the owner of the Credit Card, the www.kosmimatamoisidis.gr bears no responsibility and has no obligation to refund.There is also the choice of doses. The possibility of installments based on the total order are the following:
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From 100€ to 200€ possibility up to 2 installments
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From 200€ to 300€ possibility up to 3 installments
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From 300€ to 400€ possibility up to 4 installments
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From 400€ to 500€ possibility up to 5 installments
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From 500€ and above possibility up to 6 installments
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- With PayPal: (temporarily unavailable)
the PayPal allows you to pay directly and automatically encrypts the private data with the best technologies on the market.
- On delivery:
You can pay the courier server by delivering the products to your place. For cash on delivery shipments there is no extra charge
- By bank deposit:
If you choose bank deposit, please contact us to reserve the products you ordered.
Phone: +30 2310 222757, e-mail: info@kosmimatamoisidis.gr,
ALPHA BANK
GR7901407090709002002011285
In the Bank’s Deposit Form you will write the Full Name or the number of the order and you will have to send us the copy.
In cases where the deposit is not made within two days from the day the order is placed, then the order is automatically cancelled by the system.
The cost of the bank fee is borne by the Customer.
Shipping
Τα προϊόντα αποστέλλονται με courier από την Γενική Ταχυδρομική ή την DHL και παραδίδονται με ασφάλεια στη διεύθυνση που θα ορίσετε μέσα σε 1-5 εργάσιμες ημέρες από την ημέρα πληρωμής της παραγγελίας,και αφορά τα άμεσα διαθέσιμα προϊόντα.Τα προϊόντα που έχουν την ένδειξη κατόπιν παραγγελίας παραδίδονται σε διάστημα από 5-30 μέρες ανάλογα με την ύπαρξη και τη διαθεσιμότητά τους. Λόγω καλοκαιρινών αδειών,οι παραγγελίες του μήνα Αυγούστου με την ένδειξη κατόπιν παραγγελίας θα αρχίζουν να παραδίδονται από Σεπτέμβρη με σειρά προτεραιότητας.
Η kosmimatamoisidis.gr δεν αναγνωρίζει την ύπαρξη οποιασδήποτε ευθύνης σε περίπτωση καθυστέρησης στην παράδοση λόγω ακραίων καιρικών φαινομένων, απεργιών και ανωτέρας βίας οπότε και η παραπάνω προθεσμία παράδοσης θα παρατείνεται όσο διαρκεί ο λόγος της καθυστέρησης.
Η χρέωση των μεταφορικών υπολογίζεται και προτείνεται στη φόρμα παραγγελίας. Τα προϊόντα συνοδεύονται πάντοτε από τα αντίστοιχα παραστατικά(απόδειξη λιανικής).
Οι παραγγελίες εντός Ελλάδας δεν επιβαρύνουν τον πελάτη με έξοδα μεταφοράς.
Κύπρος:
Αποστολή με Γενική Ταχυδρομική, 1-5 εργάσιμες μέρες κόστος αποστολής 75€ ανεξαρτήτως ποσού.
ΧΩΡΕΣ ΕΝΤΟΣ Ε.Ε.
Κόστος αποστολής 75€ ανεξαρτήτως ποσού.
Παρακαλώ σημειώστε πως για αυτές τις χώρες (εκτός Ε.Ε.) οι οποίες υπόκεινται σε δασμούς και φόρους, οι επιβαρύνσεις αυτές καταβάλλονται από τον παραλήπτη του δέματος και η kosmimatamoisidis.gr δεν φέρει καμία ευθύνη επιπλέον χρέωσης από τις τελωνειακές αρχές της εκάστοτε χώρας.
Επιπλέον, για τις παραγγελίες εντός Ελλάδος υπάρχει η επιλογή παραλαβής της παραγγελίας σας από την Επιχείρηση Κοσμήματα Μωυσίδης στην οδό Βενιζέλου 50 Θεσσαλονίκη.
Για την καλύτερη εξυπηρέτηση σας, καλέστε μας στο 2310 222757 ώστε να σας περιμένουμε!
Order cancellation
If you wish to cancel the order during the online ordering process, you can click “cancel” and the ordering process is automatically interrupted.
Returns policy
Our goal is to ensure your complete satisfaction. If, for any reasons, you are not happy with your order, you may exercise your right to return part or all of the products you purchased within fourteen (14) days from the date of receipt.
Our goal is to ensure your complete satisfaction. If for any reasons you are not happy with the size or model you ordered, you can exercise your right to return it within fourteen (14) days from the date of receipt.
It is clarified that the returned products must not be used, damaged, washed, modified or damaged and the labels accompanying the product should not have been removed from the product, just as they were when you received it along with the retail sales receipt. You should also be contacted by e-mail at the info@kosmimatamoisidis.gr to be given instructions and a return code.
If the product you wish is not available (e.g. larger size), we refund your money or the amount of the purchase of the specific product is credited to your account and can be used in any new order you wish.
In all the above cases, the return costs are borne by the customer.
For the return of a non-defective product, the cost of returning is borne by the customer, while the cost of resusing the item you may choose for replacement is borne entirely by the www.kosmimatamoisidis.gr
The consumer may exercise his right of withdrawal if:
- It concerns a product for which no personalized order has been placed, such as wedding rings or conversions or a product that is not in our catalogue.
- Fill in and send the relevant withdrawal form provided to him/her when placing the order.
- The product has not been worn or used beyond testing, no pieces have been removed from the watch bracelet and no modifications have been made to the jewellery.
- The tags of the store “MOUSIDIS” and the product labels have not been removed or destroyed in any way.
- All accompanying documents of the product, such as warranty, instructions for use, and proof of purchase, are returned.
- The product is shipped to the package in which it was received.
- An email is sent to the address info@kosmimatamoisidis.gr indicating the return and indicating the order code.
Defective product
In the unlikely event that you receive a defective or damaged product, www.kosmimatamoisidis.gr will make every effort to replace it with the same or similar product at no further cost to you. However, you should inform us by e-mail at
info@e-avenue.eu to send you instructions for returning the product as well as a return code. If the product ceases to be available, it can be replaced with an equivalent product upon request or we can refund you the money.
The www.kosmimatamoisidis.gr does not have a warranty policy. We are not responsible for any damage that may occur from normal wear, misuse and destruction when removing labels.
For any product return it is necessary to fill in the relevant form of P.P. (product return form), which is posted on our website.
Right to return/replace.
In case of actual defect or lack of agreed property, the buyer is entitled alternatively without burdening him a) repair of the product or b) its replacement or c) proportional to the defect reduction of the price or d) withdrawal from the sale. The consumer shall have the right to demand without charge the rectification or replacement of the product if:- The order is executed incorrectly, i.e. an item other than that of the order is delivered or the wrong quantity or a defective product or damaged packaging.
- The consumer contacts the store within 48 hours of receiving the product on the phone +30 2310222757 or in the mail info@kosmimatamoisidis.gr, in order to identify the problem and approve its return.
- In the case of a product that does not correspond to the order, it must not have been used and must be in its packaging in the condition in which it was received.
- In any case, the product should be returned with all the original accompanying documents (proof of purchase, guarantee, instructions for use) and in its original packaging.
- Returns are made with the postal company that will indicate the store to the customers and at the expense of the store.
Right of withdrawal.
The consumer has the right to withdraw without justification within fourteen (14) calendar days, if no longer period was agreed, returning the good in its original condition, without incurring any expense, except for the return costs. This period shall run from the date of receipt of the products. In case of exercise of the consumer’s right of withdrawal, the supplier is obliged to reimburse the amounts paid to him by the consumer within fourteen (14) calendar days. The consumer may exercise his right of withdrawal if:- It concerns a product for which there has NOT been a personalized order, such as wedding rings, solitaire rings with diamonds or alterations or a product that does not exist in our catalogue.
- Fill in and send the relevant withdrawal form provided to him/her when placing the order.
- The product has not been worn or used beyond testing, no pieces have been removed from the terminology bracelet and no modifications have been made to the jewellery.
- The kosmimatamoisidis store tags and product labels have not been removed or damaged in any way.
- All accompanying documents of the product, such as warranty, instructions for use, and proof of purchase, are returned.
- The product is sent to the package in which it was received, by courier.
- An email is sent to the address info@kosmimatamoisidis.gr indicating the return and indicating the order code.
The Moisidis Jewellery store bears no responsibility for any loss or damage to the product during the transportation of the return.
In the event that the products are returned damaged or incomplete, the Moisidis Jewellery store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products, and to unilaterally proceed to a partial offsetting of this claim against the customer’s claim. In case of purchases from the product category “Wedding Rings”, “Solitaires with Diamonds”, personalized jewelry (names, etc.), as well as in special orders there is no right to return or change but only resize (in solitaires) if possible and at the expense of the customer. Returns are also NOT accepted on Smartwatch watches, as long as the packaging has been unsealed. Otherwise, as long as the packaging has remained sealed, you have the right to change with any other product in our collection. For hygiene reasons, earrings are not returned in any case. Charms that have up or symbolize the number of the year are not refunded. In all the above cases, the return costs are borne by the customer. In case an order returns to us because for any reason the customer did not receive from the courier, the re-mail will be made if the order is discounted. (Cash on delivery is not supported) For the return of a non-defective product, the cost of returning is borne by the customer, while the cost of resusing the item you may choose for replacement is borne entirely by the www.kosmimatamoisidis.gr. For any product return, the retail sales receipt that was in the package is also necessary. Otherwise, the refund will not be accepted or the value of the product will be returned without VAT.Refund is accepted within three (3) days from the date of receipt and in accordance with all the above. Defective Product In the unlikely event that you receive a defective or damaged product, www.kosmimatamoisidis.gr will make every effort to replace it with the same or similar product at no further cost to you. However, you should inform us by e-mail at the info@kosmimatamoisidis.gr to send you instructions for the return of the product as well as a return code. If the product ceases to be available, it can be replaced with an equivalent product upon request. The www.kosmimatamoisidis.gr does not have a warranty policy. We are not responsible for any damage that may occur from normal wear, misuse and destruction when removing labels. The guarantees of terminologies cover only the mechanical part of the watch and no guarantee covers the case where the watch gets watery.Limitations of Liability
For all products contained in the catalogues of the www.kosmimatamoisidis.gr there are clear indications for the availability of our warehouse. The transaction will be deemed to have been completed only after sending a written electronic confirmation. In case it is impossible to execute an order, the www.kosmimatamoisidis.gr has the right to withdraw and not fulfill it, and in case the price has already been collected, it is returned by deposit to your Bank Account.
Note
- The jewellery is sent to the size-dimensions indicated or in case there is no size-dimensions indicated, they are sent as available to the manufacturer.
- For any conversions in size-dimensions (smaller-larger), if you have not written in the original order your size, the postal-financial charge is of the customer both on the return to our store for the conversion and upon receipt after the end of the conversion.
- Some jewellery (e.g. rings with many stones) cannot be modified, so it is recommended that your order be as accurate as possible.
- In the event that an jewelry is required for its conversion to add additional gold, we first inform you about the cost of the conversion and then your approval by mail we convert it.
- The products sent as an accompaniment as a gift-offer, in case of return, must be sent along with the product you purchased.
- The watches with bracelets are sent to the size of the official dealership.
- For any conversions in size (smaller-larger), if you have not written your size in the original order, the postal charge is the customer’s both on return to our store for the conversion and upon receipt after the end of the conversion
Links
The links in this space are not under the control of
www.e-avenue.eu and our Company bears no responsibility for the contents, changes or the way they are informed by them.
Promotional messages
the www.kosmimatamoisidis.gr enables its users to choose their information about the new products it places on the market and about any other offers, payment arrangements, etc. by sending advertising – informative messages to their e-mail or postal address or by telephone. The www.kosmimatamoisidis.gr will not misuse the above service if users request its discontinuation.
Personal data
User details (name, e-mail address, address
residence, etc.) and the transactions of the users of the electronic
store are considered secret, as in the usual transactions in
commercial store.
The personal data that you make available to us with
your membership is used solely for execution
of your transactions.
Transaction Security
www.kosmimatamoisidis.gr offers security through Secure Socket Layer (SSL) encryption, one of the most reliable technologies used worldwide for the security of online transactions. At any point on the website, the entry of personal information is requested, www.kosmimatamoisidis.gr uses SSL technology so that your personal data is transferred encrypted to our server.
To enter the online store
use two passwords, the Password (Email Address) and
the Personal Secret Security Code (password). The electronic
company’s store enables you to change the
Personal Secret Security Code (password) as often as you wish
and we would recommend, for security reasons, to change your password
you at regular intervals and avoid using the same codes.
Applicable law – Jurisdiction of courts
the www.kosmimatamoisidis.gr reserves the right to modify or renew its terms and conditions of transactions. All transactions you make through www.kosmimatamoisidis.gr are governed by international and European law that regulates issues related to e-commerce as well as by the Law on Consumer Protection (Law 2251/1994) which regulates issues related to distance selling. The Courts of Thessaloniki are exclusively competent courts for any dispute that may arise from the use of the website and from the transactions that will take place through it.
Use of Cookies
The site of the store www.kosmimatamoisidis.gr uses cookies because without them it would be impossible to operate some basic services.
The status of the orders, the multiple choices of the users, the storage of items in the cart or in the list, the identification and facilitation of frequent users as well as the improvement of the content of the website.
Cookies do not cause damage to users’ computers and the files stored on them, while on every exit from the site they are automatically deleted.
Learn more about cookies in www.cookiecentral.com
